Exchange + Returns
Thank you for shopping at JolyLoly.com. For any concerns please feel free to contact us shop@JolyLoly.com
To make your return please follow the instructions:
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@JolyLoly.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- We no longer have the ability to do an exchange. We suggest placing a new order for any items you want, and sending back your return items to be processed for either refund or online credit. If you have questions please email us shop@JolyLoly.com or send your item to:
7950 Avenida Kirjah
La Jolla, CA US 92037.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Click here for the shipping form.
To return your product, you should mail your product + the form to:
7950 Avenida Kirjah
La Jolla, California US 92037
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are shipping items over $300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.